SHIPPING

• Are your products shipped fresh or frozen?

  In order to maximize the integrity of our products, many items are flash frozen once packaged. This ensures quality and consistency during transit. If you are interested in purchasing fresh products only, please contact our customer service department at 973-917-3155.

• Are your shipping boxes recyclable?

  Yes, our packaging is fully recyclable.

• Are your shipping materials environmentally friendly?

  Our shipping boxes, inserts and cooler packs are completely recyclable and made from plant based materials.

• Can I choose a longer shipping method to save money?

  If you live in an area that is farther away than our one day shipping zone, we will only use a method to keep the package in transit up to 2 days.  This is because after 2 days, the product would be in transit too long, causing a high likelihood of spoilage. Depending on  your area, UPS...

• Can I get a Saturday delivery?

  UPS does not deliver on the weekends, so Saturday, Sunday or Monday delivery is not available. Our shipping days are Monday - Thursdays only.

• Can I get a Sunday delivery?

  UPS does not deliver on the weekends, so Saturday or Sunday or Monday delivery is not available. Our shipping days are Monday - Thursdays only.

• Can I get same day delivery?

  Same day delivery via UPS is not available, but same day pickup can be arranged through our retail store.  Orders can be processed and shipped same day if received by 12pm EST.

• Can I pay the difference to upgrade to Next Day Air when am already getting free 2nd day or Ground Shipping on my order over $199?

  If you want to upgrade any order to UPS Next Day Air Saver after you've reached the free shipping threshold, simply reach out to our customer service team and we will calculate the cost difference in shipping methods! We can be reached at either 973-917-3155 or customerservice@fossilfarms.com.

• Can I pick a delivery date?

  Yes, you can request a delivery date at checkout for up to 90 days in advance. Please note, we will do our best to accommodate a delivery date, but once the package ships, we have no control over any delays caused by UPS.

• Can I upgrade my shipping to get my order faster?

  Yes, we can upgrade the shipping to UPS Next Day Air. Whether you reached the free shipping threshold or not, we simply charge only the difference in cost. We can only upgrade the shipping prior to 2 PM EST on the day the order is scheduled to ship.

• Can I use a promotional discount as well as the military discount for my order?

  Only one promotional discount is honored per order, so you would have to choose between the military discount or the current promotion.

• Can you ship my order with any other carriers?

  At this time we are unable to ship with any other carriers, as we work exclusively with UPS.

• Can you ship to a P.O. Box?

  UPS will not deliver to PO boxes. The order must be shipped to a full address.

• Do I have to sign for delivery?

  No, a signature is not required for delivery, however, UPS driver reserve the right to not leave the package if they feel it is an unsafe or public area.  This does not apply to apartment buildings with communal mail rooms.

• Do you deliver on weekends?

  UPS does not deliver packages on weekends. All deliveries occur Tuesday - Friday, depending on your location and transit times.

• Do you offer any kind of insurance for shipments over a certain amount of product?

  At this time UPS has suspended all guarantees and insurance policies for all shipments other than Next Day Air.  All Next Day Air shipments are guaranteed by UPS and by Fossil Farms.

• Do you offer flat rate shipping?

  Yes, we do offer flat-rate shipping for first time orders only. For first time orders that are below our free shipping threshold, we offer UPS Ground at $14.99, and UPS 2nd Day Air at $29.99. Any orders above $199+ will qualify for free shipping.

• Do you offer free shipping?

  If you spend $199 in products (after any discounts), we offer complementary UPS GROUND or UPS 2nd DAY AIR shipping.  This offer does not apply to UPS Next Day Air.

• Do you ship to a UPS Store?

  Yes, we can ship your order to a UPS store if you enter the store's address as the delivery address and your name to identify the package.

• Do you ship to Canada?

  No, we only ship within the US.

• Do you ship to Europe?

  No, we only ship within the US.

• Do you use Fed Ex for shipping?

  At this time we do not use FedEx for our shipping partner.

• How do I get free shipping?

  In order to qualify for free shipping, the order total must be over $199+ after any applied discounts. We offer free shipping for standard shipping methods, such as UPS Ground & 2nd Day Air. The free shipping threshold does not qualify for UPS Next Day Air.

• How do I properly dispose of my Ice Packs?

  You can reuse all the ice packs sent in your box. If you choose to dispose of them, the Pelton Glacial ice packs are made with biodegradable materials so you can cut the packs open and dispose of the gel in your regular garbage while recycling the plastic outer casing. The ice packs with the Foss...

• How do I save on shipping?

  If your order total is over $199, you qualify for free shipping. This offer does not apply to UPS Next Day Air. If you're a first-time customer placing their first order & the order total is under $199, we also offer flat rate shipping! A great way to save as well would be to sign up for ou...

• How do you keep your products fresh or frozen when shipping?

  Our products are shipped in an insulated recyclable cooler box with dry ice & ice bricks which are intended to keep products cold for 48 hours. Although most of our products are shipped frozen, some defrosting may occur during transit. Fully defrosted products are still safe to refreeze as lo...

• How do you pack products for shipping?

  Our products are packed in an insulated recyclable cooler box with dry ice & ice bricks. This helps the products remain at a safe temperature while in transit. During the summer months, our warehouse does pack each and every order with extra dry ice & ice bricks.

• How do you ship your orders?

  We use UPS for all our shipping needs.

• How long before my order ships?

  Your order will ship either 1 to 2 days before your requested delivery date, based on the shipping method you chose at checkout.  We do not ship any method that takes longer than 2 days in transit.

• How long can my package stay outside after delivery?

  We strongly recommend someone be home for the delivery, however, we do pack the cooler with several types of ice so it could sit outside for several hours, depending on where you are located and what the current weather conditions are.

• How much does shipping cost?

  Shipping costs are based on weight, destination, and shipping method. The shipping rates are directly UPS's cost. If you spend $199 or more in product (after any discounts), you'll qualify for free shipping!

• I can't find my tracking number! Help!

  You will get an auto generated email the evening your order ships with the tracking information.  You can always email us at customerservice@fossilfarms.com or call us at 973-917-3155 for more help.

• If I send meat as a gift, will the recipient see the prices?

  No, we do not include pricing in shipped packages

• Is your meat USDA Certified?

  We operate in an FDA inspected facility.  Because we do not do any processing of any kind, a USDA certification would not apply to our location.  All of the processors we work with operate in USDA inspected facilities.

• UPS lost my order!

  Once a package has left our facility, we unfortunately have little to no control since it is now the responsibility of UPS. We can help you with locating the package as much as possible & will do our best, but if it truly cannot be located, we will file a lost package claim with UPS. Please ...

• What if I find dry ice in the box?

  If any remaining dry ice is in your shipping box, do not handle with bare hands. Use a glove to remove and dispose of it.

• What if my shipment is delayed - will it still be good?

  If your order is delayed, we will contact UPS to attempt to expedite the delivery or correct any address issues.  Once it is in the carriers hands, there is little else we can do, however, if there is damage to package, we will always work with you to correct that issue!

• What if there is a problem with my order en route?

  It is possible for products to slightly defrost during shipping, which is normal. You can re-freeze Fossil Farms products if you are not going to cook items immediately, which will maintain the integrity of our products. The temperature in the shipping box should be 40 degrees or less (as cold as...

• What UPS shipping methods can I choose from?

  We offer UPS Ground, UPS 2nd Day Air and UPS Next Day Air Saver as shipping methods.  Depending on where you live, you may need to choose one of the air options to maintain product freshness. All orders shipping to Hawaii and Alaska MUST ship via UPS Next Day Air.

• When will my order ship?

  Orders are received Monday - Friday and shipped Monday through Thursday. For same day processing, orders must be received by 1:00 pm Eastern Standard Time. All orders received after 1:00 pm will be processed the next business day. Orders that require a two-day travel time will ship out Monday thr...

• Where is my order?

  Give the order time to arrive - you will have received an auto generated email from us with the UPS tracking information, If by the end of the scheduled delivery day your package has not arrived, you can reach out to customerservice@fossilfarms.com or call us at 973-917-3155 and if it is pas...

• Why does shipping cost so much?

  Our shipping costs are based on weight using the negotiated UPS rates.  If your order totals $199 or more in product, you can receive free UPS ground or 2nd day shipping.  This free shipping offer does not apply to UPS Next Day Air.