Or products are shipped in a cooler box with ice bricks, ice mats and dry ice, which are intended to keep products cold for 48 hours. Although most of our products are shipped frozen, some defrosting may occur during transit. As long as your products are cold to the touch (40 degrees or colder, or as cold as coming out a refrigerator), even fully defrosted products are safe to consume or re-freeze for later use!
If you ever have any questions about the items you received, please reach out to customer service via email at firstname.lastname@example.org or call us at 973-917-3155.
Depending upon where you live, Overnight or Two-Day Air may be required for your package to arrive in optimal condition.