UPS lost my order!

Once a package has left our facility, we unfortunately have little to no control since it is now the responsibility of UPS. We can help you with locating the package as much as possible & will do our best, but if it truly cannot be located, we will file a lost package claim with UPS.

Please give us a call in the office at 973-917-3155 or email us at customerservice@fossilfarms.com if you cannot locate your package prior to 24 hours of notice of delivery. We will ship out a replacement if necessary.