ORDERING
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Can I add a gift message to my order?
Yes, we make hand-written postcards with your personal message to enclose with the package. There is an "Add Order Note" at check-out where you can enter the personalized message. You can always email us or call to have a note added after the order is placed as well. -
Can I add or delete products from my order after I have placed it?
Yes! We can help you add or remove products from your order as long as the request (and if needed, payment for an add-on) is made before 2:00 PM on the scheduled shipping day. Please note that we do not store payment information, so any additional items added to your order will need to be paid f... -
As long as your order has not shipped, you can cancel your order. The cut-off time for cancellation is 5 PM EST on the scheduled ship date, which you can find on your order confirmation. We will process a refund in the form of a gift card or back to your original payment method.
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Can I change my delivery date?
Yes! We can help change your delivery date as long as your order has not yet shipped. Orders are shipped at 5:00 PM EST, so please contact us before then to request a change. You can email us at customerservice@fossilfarms.com or call us at 973-917-3155 for assistance. -
Can I change my UPS order to Store Pickup?
As long as your package has not left our facility, you may call us at 973-917-3155 or email customerservice@fossilfarms.com to have us hold it for pickup and reimburse the shipping charges if necessary. -
Can I change the address on my order?
Yes! We can update the shipping address as long as your order has not yet shipped. Orders are shipped at 5:00 PM EST, so please contact us before then to request an address change. You can email us at customerservice@fossilfarms.com or call us at 973-917-3155 for assistance! -
Can I combine promotions to get a bigger discount?
Only one promotional discount will be honored per order - but when we have promotions, they have pretty awesome savings! -
Due to USDA and FDA regulations, we cannot accept product back into our facility once received by a customer.
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Can I get an email when an item is back in stock?
If a product is out of stock, you can enter your e-mail on the product page to be notified when it's back in stock. If you need more immediate assistance & would like to inquire when a product will be back in stock, please call 973-917-3155 or e-mail: customerservice@fossilfarms.com -
Can I get a refund or a replacement of product?
Yes, in many cases, a refund or replacement for an item that was not acceptable or that was damaged is possible. Please reach out to customerservice@fossilfarms.com or call us at 973-917-3155 within 24 hours of receiving your order. -
In some instances, orders can get processed and shipped the same day. As long as the order is placed prior to the 12 PM EST cut-off time, we can accommodate same-day shipping. If you ever have any further questions about shipping, please contact us at customerservice@fossilfarms.com or give...
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Ostrich eggs are available on our website when we have them in stock, typically during the late spring and summer months. Since availability is limited and can vary throughout the season, we recommend signing up for back-in-stock notifications directly on the ostrich egg product page. Simply ent...
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Can I order now and have it shipped at a later date?
You can request a delivery date 90 days out from when the order is placed. You will be prompted to request a delivery date on a calendar at check-out. -
Can I order online and pickup curbside?
Yes, you can order online and pick up at our retail store, but you may just want to come inside to pick up the order and check our all the great things we have in the store! -
Can I place my order over the phone?
Yes! We are more than happy to take your order over the phone. Call us at 973-917-3155 and ask to speak to someone in customer service! -
Can I place one order to multiple addresses?
Only one order per address is allowed. -
Can I pre-order a turkey or other holiday items?
Yes! Turkeys and other seasonal items can be pre-ordered! -
Can I return product that I bought in the store?
As per national and local laws and regulations, we are not able to accept returns of product. -
Can I return product that I bought online?
As per national and local laws and regulations, we are not able to accept returns of our products. -
Yes, you can! We can also add a personalized note - simply put your message in the "Add Order Note" box, and we'll be sure to include a handwritten post card in the package. Check out our package specials, which make perfect gifts! P.S. - We always recommend double checking the recip...
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Can I substitute a different item instead of a refund for something that is out of stock?
Yes, if one of your items is out of stock, we will call and/or email you to arrange for a substitute. -
Do you accept food stamps/EBT/SNAP payments?
Fossil Farms does not accept food stamps/EBT/SNAP payments at this time. -
Yes! We accept PayPal and ShopPay, as well as all major credit cards!
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We do not offer gift wrapping at this time.
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We do not have a printed catalog, but feel free to browse our products here.
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We do not offer bulk discounts, but you can sign up for our emails that will let you know of any sales and promotions which are always a great money saver!
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Do you offer a discount for first time buyers?
We offer a flat-rate shipping discount for first time orders that don't reach the free shipping threshold of $199+. For UPS Ground, the flat-rate shipping is $14.99 and UPS 2nd Day Air is $29.99. Other than our flat-rate shipping discount, there are no current discounts for first time buyers. -
Do you offer a Military or First Responders Discount?
Fossil Farms is proud to support the brave men and women of our Armed Services, our Emergency First Responders and our dedicated Health Care Professionals. As a family owned company, we want to sincerely thank each and every one of you for defending our country, responding to public emergen... -
We process refunds back to your original form of payment or, if desired, a Fossil Farms Gift Card!
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The ostrich eggs are about 3 lbs and the egg is equal to about 2 dozen chicken eggs! They are large, around 5 inches in height and about 4 inches in diameter. The ostrich lay eggs mainly in the summer months, so we usually have availability during the June, July and August. We do have a cal...
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Our order fulfillment process is manually done the morning after the order ships. You'll receive an e-mail from us containing your tracking number the morning after your order ships. This is a temporary process, as we are working on having the fulfillment process automated the day of shipment. I...
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You can place an order directly on our website, Fossil Farms, or you can call us at 973-917-3155 to place an order directly over the phone! We ship nationwide via UPS.
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How much game meat do I need per person?
A good rule of thumb for ordering and cooking meat is 1 lb. per person. This will usually be plenty for each guest. -
I am not happy with something in my order.
Call us at 973-917-3155 within 24 hours of receiving your order, and if items are damaged, please send photos of the items, the box and any other supporting items to customerservice@fossilfarms.com -
You can either wait for the whole order to be in stock and ship in full, or we can ship the backordered product with additional shipping costs.
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If I order more than 100 lbs. of product, are there any price breaks?
Please send your inquiry to customerservice@fossilfarms.com or call us at 973-917-3155 for assistance. -
Is there a minimum for free home delivery?
Unfortunately, we no longer off local delivery. -
There is no minimum to place an order online.
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Is your credit card processing secure?
Yes, our credit card processing is encrypted and secure. If we need to add to your order, we must take a payment over the phone as we do not store any payment information here. -
In most cases a refund will be issued for missing product. Please call us at 973-917-3155 or email customerservice@fossilfarms.com
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We are here to help resolve any issues you have with your order. We ask that you reach out to us within 24 hours of receiving the order with any issues. If your order is damaged, please take photos of all the damaged items, and the box as well, and send to customerservice@fossilfarms.com If you ...
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Our promotional codes are only offered directly by Fossil Farms and are typically shared with our VIP members through our newsletter and email communications. If you received a promo code from another website, social media page, or third-party source, it may not be a valid Fossil Farms promotion....
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The product I received is under the advertised weight. How do you compensate for that?
Fossil Farms' products are raised in a variety of ways: wild, free range, free roaming, cage free and without the use of antibiotics, steroids or hormones, so fluctuation in weight and size is common. When you experience a Fossil Farms product, you are ensured that every effort is taken to guaran... -
What payment methods do you accept?
Fossil Farms accepts Visa, MasterCard, American Express, Discover and PayPal, as well as ShopPay. -
For store pickup orders, you can select your desired pick up date within our regular business hours.
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Why can't I get my order on a Monday?
Since UPS does not ship over the weekend, orders cannot be delivered on Mondays. -
Why didn't my card go through?
If your payment was declined, please double-check the following information: Make sure your CVV/security code is entered correctly. Confirm that your card number and expiration date are correct. Make sure the billing address entered matches the address associated with your card. If everything lo... -
Why is the weight of the meat I got different than the advertised weight?
Our cage free animals are raised without the use of antibiotics, steroids or hormones, so fluctuations in weight and size is common. When you experience a Fossil Farms' product, you are ensured that every effort taken to guarantee the health and welfare of the animal has been taken into considera... -
Will Fossil Farms substitute another item for something out of stock without informing me?
While we make every effort to contact you regarding a substitution for an out of stock item, in certain instances, we will make the call to substitute one item for something similar, or ship the order without the item and issue you a refund.