ORDERING
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Can I add a gift message to my order?
Yes! We love to make handwritten postcards with your personal message to enclose with your package. There is a section on the order where you can leave your note. You can always email us or call to have a note added after the order is placed as well. We love writing postcards! -
Can I add or delete products from my order after I have placed it?
As long as the order has not shipped, we can assist with either adding or removing items from your order. We do not keep payment information here, so any add on to an order would have to be paid for over the phone with a credit card. If you are removing items, you can get a discount back to you... -
As long as your order has not shipped, you can cancel your order. We will process a refund in the form of a gift card or back to your original payment method.
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Can I change my delivery date?
As long as your order has not shipped, we can change the delivery date for you. Either email us at customerservice@fossilfarms.com or call us at 973-917-3155! -
Can I change my UPS order to Store Pickup?
Yes! As long as your package has not left our facility, you may call us at 973-917-3155 or email customerservice@fossilfarms.com to have us hold it for pickup and reimburse the shipping charges. -
Can I change the address on my order?
As long as your order has not shipped, we can update the shipping address. Please email us at customerservice@fossilfarms.com or call us at 979-917-3155 for assistance. -
Can I combine promotions to get a bigger discount?
Only one promotional discount will be honored per order - but when we have promotions, they have pretty awesome savings! -
Due to USDA and FDA regulations, we cannot accept product back into our facility once received by a customer.
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Can I get an email when an item is back in stock?
While viewing any of our product pages, and you see that an item is out of stock, there is a button you can click to be informed via email when the item is back in stock. If you need more immediate assistance, you can call our customer service team at 973-917-3155 to get more information on the ... -
Can I get a refund or a replacement of product?
Yes, in many cases, a refund or replacement for an item that was not acceptable or that was damaged is possible. Please reach out to customerservice@fossilfarms.com or call us at 973-917-3155 within 24 hours of receiving your order. -
In some instances, orders do get processed and shipped same day, mainly if your request for delivery falls in the 1-2 day shipping time from the time the order was placed. If you ever have any questions about the shipping of your order, please contact us at customerservice@fossilfarms.com or all...
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Yes, ostrich eggs are available on our website when in season (late spring and summer), or you can be added to a waiting list during the off season by emailing us at customerservice@fossilfarms.com or calling us at 973-917-3155!
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Can I order now and have it shipped at a later date?
You can order up to 30 days from your desired delivery date. You will be prompted to select the shipment date upon checkout. -
Can I order online and pickup curbside?
Yes, you can order online and pick up at our retail store, but you may just want to come inside to pick up the order and check our all the great things we have in the store! -
Can I place my order over the phone?
Yes! We are more than happy to take your order over the phone. Call us at 973-917-3155 and ask to speak to someone in customer service! -
Can I place one order to multiple addresses?
Only one order per address is allowed. -
Can I pre-order a turkey or other holiday items?
Yes! Turkeys and other seasonal items can be pre-ordered! -
Can I return product that I bought in the store?
As per national and local laws and regulations, we are not able to accept returns of product. -
Can I return product that I bought online?
As per national and local laws and regulations, we are not able to accept returns of our products. -
Yes you can and we think it's the perfect gift! CLICK HERE to see all the great products we sell!
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Can I substitute a different item instead of a refund for something that is out of stock?
Yes, if one of your items is out of stock, we will call and/or email you to arrange for a substitute. -
Do you accept food stamps/EBT/SNAP payments?
Fossil Farms does not accept food stamps/EBT/SNAP payments at this time. -
Yes! We accept PayPal and ShopPay, as well as all major credit cards!
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We do not offer gift wrapping at this time.
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We do not have a printed catalog, but feel free to browse our webiste: Fossil Farms
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We do not offer bulk discounts, but you can sign up for our emails that will let you know of any sales and promotions which are always a great money saver!
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Do you offer a discount for first time buyers?
We currently do not have a promotion for first time customers, however this is something we may do in the future. Stay tuned! -
Do you offer a Military or First Responders Discount?
Fossil Farms is proud to support the brave men and women of our Armed Services, our Emergency First Responders and our dedicated Health Care Professionals. As a family owned company, we want to sincerely thank each and every one of you for defending our country, responding to public emergencies ... -
We process refunds back to your original form of payment or, if desired, a Fossil Farms Gift Card!
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The ostrich eggs are about 3 lbs and the egg is equal to about 2 dozen chicken eggs! They are large, around 5 inches in height and about 4 inches in diameter. The ostrich lay eggs mainly in the summer months, so we usually have availability during the June, July and August. We do have a call lis...
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On the day your order ships, you will get an auto-generated email from us with your UPS tracking number. If for some reason you do not receive that email, call us at 973-917-3155 or email customerservice@fossilfarms.com for assistance.
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You can place an order directly on our website Fossil Farms, or you can call us at 973-917-3155 to place an order directly over the phone!
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How much game meat do I need per person?
In general, a good rule of thumb for ordering and cooking meat is 1lb per person. This will usually be plenty for each guest. -
I am not happy with something in my order.
Call us at 973-917-3155 within 24 hours of receiving your order, and if items are damaged, please send photos of the items, the box and any other supporting items to customerservice@fossilfarms.com -
You can either wait for the whole order to be in stock and ship in full, or we can ship the backordered product with additional shipping costs.
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If I order more than 100lbs of product, are there any price breaks?
Please send your inquiry to customerservice@fossilfarms.com or call us at 973-+917-3155 for assistance -
Is there a minimum for free Home Delivery?
By ordering $250 in product, you will qualify for Free Home Delivery in New Jersey - CLICK HERE to see if your zip code qualifies! -
There is no minimum order.
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Is your credit card processing secure?
Yes, our credit card processing is encrypted and secure. If we need to add to your order, we must take a payment over the phone as we do not store any payment information here. -
In most cases a refund will be issued for missing product. Please call us at 973-917-3155 or email customerservice@fossilfarms.com
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We are here to help resolve any issues you have with your order. We ask that you reach out to us within 24 hours of receiving the order with any issues. If your order is damaged, please take photos of all the damaged items, and the box as well, and send to customerservice@fossilfarms.com If you ...
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If you received a promo code from a website other than Fossil Farms, you most likely have an invalid code. The only promo codes we have are ones that are tied to any current promotions and you would be notified of that via an email from us ONLY. To subscribe to our emails, go to our website FOS...
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The product I received is under the advertised weight. How do you compensate for that?
Fossil Farms' products are raised in a variety of ways: wild, free range, free roaming, cage free and without the use of antibiotics, steroids or hormones, so fluctuation in weight and size is common. When you experience a Fossil Farms product, you are ensured that every effort is taken to guara... -
What payment methods do you accept?
Fossil Farms accepts Visa, MasterCard, American Express, Discover and PayPal, as well as ShopPay. -
For store pickup orders, you can select your desired pick up date within our regular business hours.
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Why can't I get my order on a Monday?
Since UPS does not ship over the weekend, orders cannot be delivered on Mondays. -
Why didn't my card go through?
Check your CVV, make sure that is entered Enter all information, including expiration date Make sure billing address matches -
Why is the weight of the meat I got different than the advertised weight?
Our cage free animals are raised without the use of antibiotics, steroids or hormones, so fluctuations in weight and size is common. When you experience a Fossil Farms' product, you are ensured that every effort taken to guarantee the health and welfare of the animal has been taken into considera... -
Will Fossil Farms substitute another item for something out of stock without informing me?
While we make every effort to contact you regarding a substitution for an out of stock item, in certain instances, we will make the call to substitute one item for something similar, or ship the order without the item and issue you a refund.