The meat should not be discolored and the packaging should not be open. Many game meats have a strong, pungent smell when first taken out of the package. This is normal and if you rinse and pat the meat dry, this odor should not persist.
If there are any issues other than what is described above, please send photos immediately of the meat, the packaging and even the box it arrived in, to email@example.com or call us at 973-917-3155. We will work with you to best determine the situation and solution.